Refund policy
RETURN & REFUND POLICY
Because many of our items are custom-made or personalized just for you, our return policy varies depending on the type of item purchased. Please review the information below before placing your order.
CUSTOM & PERSONALIZED ITEMS
Custom and personalized items are made specifically for you and are final sale. We cannot accept returns or exchanges for changes of mind, incorrect sizing selected by the customer, or errors in information provided when placing the order.
If we made an error with your order or your item arrives damaged or defective, please contact us so we can make it right.
PREMADE ITEMS
Unused, unworn premade items may be eligible for return or exchange within 14 days of delivery. Items must be in their original condition, with no signs of wear, washing, odors, stains, or damage.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error on our part.
SIZING
Please review available sizing information carefully before ordering. We cannot accept returns or exchanges on custom or personalized items due to an incorrect size being selected by the customer.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and include photos of the item and packaging when applicable.
We’ll review the issue and work with you on an appropriate replacement, correction, or refund.
ORDER CANCELLATIONS
If you need to cancel or make changes to an order, please contact us as soon as possible. Once a custom or personalized order has entered production, it cannot be canceled or changed.
If production has not yet started, we’ll do our best to accommodate your request.
CONTACT US
If you have questions about a return, exchange, damaged item, or your order, please contact us at contactdesertsisterscreations@gmail.com.
Please include your name and order number, if available, so we can assist you as quickly as possible.